Return Policy & Refunds Policy

Returns & Refunds Policy (Purchases made via Amazon UK)
IMPORTANT NOTICE: Third-Party Merchant
Binder Beast operates as an affiliate partner. All sales transactions, payments, shipping, and returns are handled exclusively by Amazon UK, who is the seller of record for this product.

This policy outlines the steps to take for returns and refunds, which will be managed directly by Amazon.

1. General Returns
Since your order is fulfilled and sold by Amazon, all returns must adhere to Amazon UK’s official return policy and timeframe (typically 30 days from delivery).

Eligibility: To be eligible for a return, the item must be returned to Amazon in the same condition it was received, including the original packaging.

How to Initiate a Return: You must initiate all returns directly through your Amazon UK customer account.

Refund Process: Amazon will inspect the returned item and process the refund back to your original payment method according to Amazon's standard processing times (usually 7 working days after inspection).

2. Damaged or Defective Products
If your Binder Beast arrives damaged or defective:

Action: Please contact Amazon Customer Service immediately via your Amazon account's "Your Orders" page.

Resolution: Amazon is committed to customer satisfaction and will handle the claim, typically offering a full refund or a replacement option, subject to their terms.

3. Incorrect, Late, or Missing Refunds
If you have received confirmation from Amazon that your refund was processed but you do not see the credit:

First Steps: Please follow Amazon’s recommended steps: check your bank statement, contact your credit card company, and then contact your bank for processing times.

Assistance: If you continue to experience issues after 7 working days, please contact Amazon Customer Service first, as they manage the financial transaction.

4. Shipping Costs
Return Shipping: The cost and method for returning the item are determined by Amazon’s return policy. In many cases, Amazon provides pre-paid return labels, but this is subject to their terms for the specific item.

Original Shipping: Refund eligibility for the original order shipping cost is determined solely by Amazon UK.

5. Exchanges and Damaged Packaging
Exchanges: Amazon does not typically offer direct exchanges. If you require a different colour or style, you must return the original order for a refund through your Amazon account and place a new order for the replacement product on Amazon.

Damaged Packaging: Issues related to packaging condition, including minor cosmetic damage, are handled exclusively by Amazon’s Customer Service.

Need Help?
If you have any product-specific questions (e.g., about the material or capacity) before purchasing, please use our 'Need Help?' widget to contact our UK-based support team.

For ALL inquiries regarding placed orders, shipping, payments, or returns, please contact Amazon UK Customer Service directly.